At Mountains On Wheels, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi booking services through our mobile application or website.
1. Information We Collect
To provide our services, we collect various types of information:
Personal Information
- Account Details: Name, email address, phone number, profile photo
- Payment Information: Credit/debit card details, digital wallet info, billing address
- Identity Verification: Driver's license, ID documents for driver partners
Ride Information
- Booking Details: Pickup/drop-off locations, time, date, route information
- Location Data: Real-time GPS data during rides, frequent destinations
- Usage Data: Ride history, preferences, ratings and feedback
Technical Information
- Device Data: Device model, operating system, unique device identifiers
- Log Information: IP address, browser type, app usage data, crash reports
- Cookies: Data stored on your device to enhance app functionality
2. How We Use Your Information
We use your information to provide and improve our services:
- Service Delivery: To process bookings, dispatch taxis, and process payments
- Safety and Security: To monitor rides, verify identities, and investigate incidents
- Customer Support: To respond to inquiries, resolve issues, and improve service
- Service Improvement: To analyze usage patterns and enhance user experience
- Communication: To send booking confirmations, service updates, and promotions
- Legal Compliance: To meet regulatory requirements and enforce our terms
3. Information Sharing
We may share your information in these circumstances:
- With Drivers: Share your name, location, and destination with assigned drivers
- Service Providers: With payment processors, mapping services, and support partners
- Business Partners: With corporate clients for business ride programs
- Legal Requirements: When required by law enforcement or legal processes
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell your personal information to third-party advertisers.
4. Location Data
Location data is essential for our services:
- We collect precise location when you use our app to book or during a ride
- We may collect background location to improve pickup accuracy
- You can control location permissions through your device settings
- Location data is stored securely and typically deleted after 30 days
5. Data Security
We implement robust security measures:
- Encryption of sensitive data during transmission and storage
- Secure authentication and access controls
- Regular security audits and vulnerability testing
- Employee training on data protection practices
While we implement industry-standard security, no system is 100% secure. We encourage users to protect their account credentials.
6. Your Rights & Choices
You have rights regarding your personal data:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request your data in a machine-readable format
To exercise these rights, please contact us using the information below.
7. Children's Privacy
Our services are not intended for users under 18:
- We do not knowingly collect information from children under 18
- Accounts for minors must be created by a parent or legal guardian
- If we discover collection of data from minors, we will delete it
8. Policy Updates
We may update this policy periodically:
- Changes will be posted on this page with an updated "Last Updated" date
- Material changes will be communicated through our app or via email
- We encourage periodic review of this privacy policy
Contact Us
For privacy-related inquiries or to exercise your rights: